Shipping & Returns
Shipping
We ship across Canada and the United States. $25 flat rate shipping — FREE on Canadian orders of $300+. US orders are billed in USD (no Canadian HST; a 30% US-government tariff surcharge applies).
Custom Hockey Sticks6-8 weeks
Accessories & Gear2-3 business days
Shipping$25 flat rate · FREE over $300 (Canada)
Custom sticks are made to order, which is why they take a bit longer. We'll send you tracking info as soon as your order ships.
Returns & Exchanges
We stand behind our products. 30-day satisfaction guarantee on all purchases.
- Accessories and gear can be returned within 30 days in original condition for a full refund.
- Custom sticks are built to your exact specifications and cannot be returned or exchanged.
- Custom sticks with manufacturing defects will be replaced at no charge under our warranty.
- Contact us at info@tilthockey.com to initiate a return.
Warranty
All Tilt Hockey sticks come with a 30-day warranty against manufacturing defects — extendable to 60 days when you register your stick within 30 days of purchase. If your stick breaks due to a defect in materials or workmanship during normal use, contact us for a replacement.